How can we help you?

Find answers to common questions, raise a ticket, or reach out to the 10XPeople support team. We're here to help you get the most out of the platform.

Email Support

Send us a detailed description of your issue and we'll get back within one business day.

hr@shiprocket.com

Frequently Asked Questions

Top 6
How do I regularize a missed attendance punch? +
Go to Attendance → Regularize, pick the date, choose the reason and submit. Your manager will receive the request for approval. You can track its status from the same screen.
When will my leave balance refresh? +
Leave balances refresh on the 1st of every month for monthly-accrued policies, and on 1st January for annual-accrued policies. Carry-forward is applied as per your leave policy.
How do I submit my self-assessment for the performance cycle? +
Open Performance → My Reviews. Select the active cycle, fill out goals, deep-work highlights and self-ratings, then click Submit for Manager Review. You can save progress as a draft at any time.
How do I raise a travel or expense claim? +
Navigate to Expense → New Claim, pick the expense type, attach bills (PDF / JPG, max 5MB), add the amount and submit. Approvals follow the configured workflow for your department.
Where can I find my payslips and tax documents? +
Payslips and Form 16 are available under Me → Payroll. You can download each month's payslip as PDF. Tax documents are published by 15th June for the previous financial year.
I forgot my password — how do I reset it? +
Click Forgot Password on the login screen and enter your registered email. You'll receive a reset link within a couple of minutes. If you use Google Sign-In, reset your Google password instead.

Raise a Support Ticket

Avg response · 4h

Browse Help Topics

Attendance Leave Performance Learning Travel Payroll

System Status

Web Application Operational
Mobile App Operational
Sophie AI Operational
Email Notifications Operational

Quick Tips

  • Use Sophie for quick attendance and leave queries.
  • Bookmark the dashboard for one-click access to your tasks.
  • Enable desktop notifications to never miss approvals.
  • Attach screenshots when raising technical tickets — it speeds up resolution.